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Whether you are buying or selling tickets on our site, we safeguard your transaction.

You will receive a 100% refund for your tickets if:

Your order was accepted but not delivered by the seller.
Your order was accepted but not shipped in time for the event.
Your tickets were not valid for entry.⁽¹⁾
Your event is cancelled and is not rescheduled.⁽²⁾

Notes:

(1) Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof.

(2) 100% refund for a cancelled event does not include shipping.

This is Disney On Ice: Frozen and Encanto placeholder text. You can edit it in the admin panel on the Edit Events page. If you have additional questions please file a support ticket at support.atbss.com. This specific text is controlled via the Top Description area of the Edit Events section of your admin panel.

This is Disney On Ice: Frozen and Encanto placeholder text. You can edit it in the admin panel on the Edit Events page. If you have additional questions please file a support ticket at support.atbss.com. This specific text is controlled via the Bottom Description area of the Edit Events section of your admin panel.

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